1. Definitions

  • Company/We/Us – Refers to ISHAQ SAQI SIGNATURE SOFA COMPANY (SMC-Private) Limited.
     
  • Customer/You – Refers to the individual, business, or organization purchasing products or services from us.
     
  • Products – Sofas, furniture accessories, materials, and related items sold by the company.
     
  • Services – Sofa manufacturing, repair, customization, and other related services provided by us.
     

2. Orders

  • Orders may be placed in-store, over the phone, or via email.
     
  • Custom orders require a 50% advance payment before production begins.
     
  • No production will start until the advance payment is received.
     
  • Once a custom order has started, it cannot be canceled or refunded (see our Refund Policy).
     

3. Pricing & Payments

  • All prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
     
  • We reserve the right to update prices without prior notice.
     
  • Payments can be made via:
     
  • Cash
     
  • Bank transfer
     
  • Mobile wallet services (e.g., Easypaisa, JazzCash)
     
  • Full payment must be completed before delivery or pickup.
     

4. Delivery & Shipping

  • Delivery timelines depend on product type and location.
     
  • Ready-made sofas: 3–7 working days.
     
  • Custom sofas: 2–4 weeks, depending on design.
     
  • Delivery charges may apply and will be communicated before order confirmation.
     
  • Customers are responsible for providing accurate delivery details.
     
  • For full details, please refer to our Shipping Policy.
     

5. Inspection Upon Delivery

  • Customers must inspect products upon delivery.
     
  • Any damages, defects, or incorrect items must be reported within 24 hours.
     
  • After this period, the company is not liable for damages or missing items.
     

6. Returns & Refunds

  • Returns and refunds are allowed only under certain conditions, such as damaged or incorrect items.
     
  • Custom-made products are non-refundable unless there is a manufacturing defect.
     
  • Customers must report issues within 3 days of receiving the product.
     
  • Please refer to our Refund & Return Policy for complete details.
     

7. Warranty

  • We provide a limited warranty on manufacturing defects for certain products.
     
  • Warranty does not cover:
     
  • Normal wear and tear.
     
  • Damage caused by misuse, negligence, or unauthorized repairs.
     
  • Exposure to moisture, pests, or improper cleaning methods.
     

8. Limitation of Liability

  • While we take care to provide high-quality products and services, the company is not liable for:
     
  • Losses due to improper use or handling of products.
     
  • Delays caused by natural disasters, transportation issues, or events beyond our control.
     
  • Any indirect, incidental, or consequential damages.
     

9. Intellectual Property

  • All designs, images, and content provided by ISHAQ SAQI SIGNATURE SOFA COMPANY are our intellectual property.
     
  • You may not copy, reproduce, or distribute our designs or materials without written permission.
     

10. Privacy & Data Protection

  • We respect your privacy and handle your personal information in line with our Privacy Policy.
     
  • By interacting with our company, you consent to the collection and use of your data as outlined in that policy.
     

11. Cancellations

  • Standard orders can be canceled within 24 hours of placement without penalty.
     
  • Custom orders cannot be canceled once production has begun, and advance payments will not be refunded.
     

12. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.
  Any disputes will be resolved in the appropriate courts located in Nowshera, KPK.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
  The updated version will be posted in-store or shared via email upon request.

14. Contact Information

For questions or clarifications regarding these terms, please contact us:

  • 📞 Phone: +92 304 6748720
     
  • 📧 Email: ishaaqsaqii777@gmail.com
     
  • 🏪 Address: Shop #33, Near Y Cross, Opposite Sultan Pipe Store, Eid Gah Road, Nowshera, Pakistan