1. Eligibility for Return or Refund
You may request a return or refund if:
- The product received is defective, damaged, or incorrect.
- The issue is reported within 3 days of delivery or purchase.
- The item is unused, in its original condition, and accompanied by a proof of purchase (receipt or invoice).
2. Non-Refundable Items
Certain products and services are non-refundable, including:
- Custom-made or personalized sofas made to your specifications.
- Clearance or discounted items marked as final sale.
- Sofa repair or upholstery services already completed.
- Any product damaged due to misuse, improper handling, or accidental damage after delivery.
3. Refund Process
If you are eligible for a refund:
- Report the issue by calling us at +92 304 6748720 or emailing ishaaqsaqii777@gmail.com.
- Provide clear photos of the defect or issue, along with your receipt.
- Once approved, you can either:
- Return the item to our store, or
- Request pickup service (charges may apply depending on your location).
- Refunds will be processed through:
- Cash (for in-store purchases).
- Bank transfer or mobile wallet transfer for online/remote payments.
Processing time: 7–10 working days after the returned item is received and inspected.
4. Exchange Policy
Instead of a refund, you may request an exchange for:
- A similar sofa or accessory of equal value.
- An upgrade by paying the price difference.
Exchanges are only allowed if the request is made within 3 days of delivery and the product is in its original condition.
5. Custom Orders Policy
For custom sofas or made-to-order products:
- A 50% advance payment is required to start production.
- Once production begins, advance payments are non-refundable.
- Refunds are only possible if there is a manufacturing defect caused by us.
6. Delivery & Return Shipping
- Delivery fees are non-refundable unless the return is due to our mistake.
- For returns due to defects or incorrect items, we will cover return shipping costs.
- For all other returns, customers are responsible for return shipping or transport fees.
7. Cancellation Policy
- Orders may be canceled within 24 hours of placement without any charges.
- After 24 hours, cancellations are subject to approval and may incur a fee, especially for custom orders.
8. Contact Information
For returns, refunds, or any questions, please contact us:
📞 Phone: +92 304 6748720
📧 Email: ishaaqsaqii777@gmail.com
🏪 Address: Shop #33, Near Y Cross, Opposite Sultan Pipe Store, Eid Gah Road, Nowshera, Pakistan